FAQ

Frequently asked questions
Ways to Pay

This will take 1 working day to be applied to your account.

To pay some or all of your account balance online, follow these steps:

  • Log in to My Account using your email address or customer number and password.
  • Select ‘payments’ from the menu on the left-hand side.
  • Choose your preferred method of payment.

We accept all major credit and debit cards such as Visa, Visa Electro, MasterCard, Maestro and American Express. The card must be registered to the address where your LaNobell Account is held.

We are unable to accept cards that are due to expire within the next 5 days. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.

In the ‘Payments’ section, you will also have the option ‘manage saved cards’. This will show all saved cards on your account. Here you will have the option to add, edit or delete your saved card.

What if my payment is not accepted?

Your payment will not be accepted if the credit/debit card you are using to make the payment is not registered to the same address as the billing address that is on your LaNobell account. This is a measure we take to protect both our customers and ourselves from fraud.

If your card is registered to the same address, please ensure that you have entered the correct security code and expiry date. If this still doesn’t work, your card issuer may have declined your payment. Please contact them directly as we do not have any information about why payments are declined.

Change your contact number, email address or password

Stay updated with all the latest information from us, including important information about your account and the latest releases by keeping your contact details up to date.

To amend your contact number, email address or change your password, follow these steps:

  • Log into 'My Account' using your email address or customer number and password.
  • Select 'Change Details' from the menu on the left-hand side.
  • Then choose to change your 'contact details' or 'sign in details' from the menu.
  • Once you have updated your details, click on ‘save changes’ on the right-hand side to save them to your account.
Contact Details

Contact Details
E-mail: info@lanobell.com
Mobile: +359 878 803 353
web: www.lanobell.com/contact-us/

Delivery

Please note that our delivery service may be affected over bank holidays and during sale periods. Specific delivery details will be confirmed at the time of order. 

Next day delivery is subject to stock, courier availability and courier area

Worldwide shipping

We send all products with DPD, DHL or UPS.
All shipments have tracking number and you can track them.

Returns Information

You have 14 days from the day after you receive your order to either return any unwanted items or tell us you would like to do so. Once you've let us know, you then have a further 14 days to complete your return.

Refund

Please allow 14 days for returns made by courier or post.

If you have a valid e-mail address registered to your account, we’ll send confirmation of the return being processed.

LANOBELL REFUNDS

If you have a LaNobell account and you paid for an order by debit/credit card, PayPal, any refund due for that order will be applied to your LaNobell Account and not the method used for payment.

If you’d like the credit for your returns to be refunded to you the same way you paid for them, or have any other query regarding your returns, you can call us on +359 878 803 353. Alternatively, if you would like to chat with an advisor please see Contact us page.

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